Overzicht:
Op deze Service Pagina vind u onder andere een aantal vragen en antwoorden die betrekking hebben op de Asp Diensten.

Deze pagina zullen wij zo uitgebreid mogelijk maken, om u als klant, nog beter van dienst te kunnen zijn.
Heeft u eventueel op of aanmerkingen of suggesties houden wij ons natuurlijk aanbevolen.

Heeft u een vraag en staat deze niet in de FAQ vermeld, stuurt u dan alstublieft een email naar: info@switch2asp.com

Documentatie:
Een overzicht van de documentatie met betrekking tot onze producten.

Service Pagina:
U treft hier o.a. diverse download-links (o.a. de laatse Outlook versie.)
Let op! Dit is een beveiligde omgeving alleen voor klanten.
(klikt u op het poppetje om in te loggen op de Service Pagina)

Telefonisch Support:
Voor eventuele problemen kun u contact opnemen met ons support team op +31 (0)228-712 029.

Online Help:
Vanzelfsprekend proberen wij problemen die zich eventueel mochten voordoen zo snel mogelijk voor u op te lossen. Eventuele vragen, problemen, tips, etc. kunt u kwijt op onze Online HelpDesk.
Ook het aanmelden van problemen doet u heel eenvoudig op onze Online Helpdesk waar zelfs in de Knowledge Database al veel antwoorden zijn gegeven.
Let op! Dit is een beveiligde omgeving alleen voor klanten.
(klikt u op het poppetje om in te loggen op de Online HelpDesk)

Switch2asp Exchange FAQ's

Q: How secure is the service?
A: Cobweb has been audited for BS 7799 compliance and all your data is stored on a highly resilient system. There are also high levels of physical security at our data centres.

Q: What about viruses?
A: All inbound and outbound e-mail and attachments passing through the Cobweb service is automatically scanned for viruses.

Q: How is security handled across the Internet?
A: All Web browser connections to Cobweb Exchange services across the Internet use Secure Socket Layers (SSL) to provide secure access, and all Outlook 2007 client e-mail traffic to / from the server is 128bit encrypted.

Q: Do I need a firewall?
A: Normally we would recommend a firewall for any permanent Internet connection (one that is connected for long periods of time). However this will depend on how sensitive the data is on your Network. Of course, the Cobweb network is firewalled and virus protected.

Q: Is my data on the same server as other companies'?
A: Our standard service uses a shared server, with strong security to ensure that your data can only be accessed by you.

Q: What stops other companies accessing my data?
A: The 'credentials' for each customer are created discreetly within each Company group. Because all security and access rights are assigned at group levels, we can be sure that each company's data is maintained securely.

Q: How do I connect to the Internet?
A: That is entirely up to you. You can choose dial-up, ISDN or leased line connectivity, and you can pick any ISP (internet service provider). For some users, a combination of these is the best solution.

Q: What if my ISP connection fails?
A: That depends on which application software you're using. If you use Outlook Web Access, you will have to wait until your connection is re-established, and then you can carry on from where you left off. If you are using Outlook 2007, you will be able to continue working whilst disconnected. When you next connect, the client will automatically resynchronise with the service.

Q: What if Cobweb's ISP connection fails?
A: That is extremely unlikely as Cobweb maintains diverse connectivity to all its systems. By using a number of different telecom's carriers and ISPs, we spread the risk, and users will not even notice the failure of one connection. Of course, in the highly unlikely event of all Cobweb's carriers or ISPs going down, then service would be interrupted.

Q: Can I have a permanent connection to Cobweb?
A: Certainly - although only larger customers tend to be able to justify it. The cost may be added to the service charge.

Q: Is there any limit to the e-mail traffic I can pass?
A: No. There is no limit to the number of e-mails you can send or receive. However, the size of each mail message including attachments may be limited.

Q: What if my mailbox grows too big?
A: E2003 Mailbox and Public Folder storage capacity is aggregated across all users for a company, and can be increased if required (please refer to current price list for full details). So that you do not unexpectedly run out of space Cobweb monitors usage for each company. Users can further expand their mail storage through a supplementary local store on their own PC.

Q: Who will manage adding and deleting users?
A: Each customer nominates authorised administrators who carry out this task using a web interface.

Q: If I remove users do I pay less?
A: You will contract for a number of users for a fixed period of time. You can remove accounts and add new ones within your contracted total.

Q: How long is the contract I have to sign?
A: Normally contracts run for a period of two years.

Q: What if I have a problem?
A: In the first instance you should contact us, we will provide first line support. If necessary, we will follow an escalation procedure that will ensure that your call is dealt with quickly and efficiently.

Q: Can I keep my existing domain email address e.g. user@mycompany.com?
A: Yes, you can keep your existing address - simply have all your e-mail diverted to your Cobweb Exchange Mail account.

Q: If I get a new domain name for myself, can I use it with Cobweb Exchange?
A: Of course. Just ask your ISP to update its systems to forward all e-mail to Cobweb.

Q: What do I need to use the service?
A: Obviously, you need an Internet connection and a computer. As a minimum you also need a browser - Internet Explorer 6 or later is recommended. Ideally, we suggest using the supplied Microsoft Outlook 2007 client in order to access all the features and functions on offer.

Q: What features are available when using a browser?
A: You can use all major features except task lists using just a browser. However, Microsoft Outlook offers some additional 'usability' and customisation features - such as automatic look up of e-mail addresses from personal contact data; although this does not allow you to open other peoples mail folders.

Q: Is the service only available in the UK?
A: Although Cobweb is physically located in the UK; it is accessed over the Internet so you can use your mail account anywhere in the world. You only ever need to pay for a local connection to the Internet.

Q: Can I send attachments when I am using a browser?
A: Yes - in the same way you normally do. However, the size of each mail message including attachments may be limited, depending on the Cobweb service to which you subscribe.

Q: Why shouldn't I just use Hotmail (which is free)?
A: If you are a home user who only needs very simple e-mail services, Hotmail is fine. However, a business user needs something more serious. Cobweb Exchange combines Hotmail's ease of access (you only need a PC with a browser and Internet connection) with the functionality of Microsoft Exchange. So there is a full calendar with resource and meeting booking facilities that allow you to check the availability of other attendees; and central address and distribution lists. To help promote virtual team working, public folders enable the sharing of important files between user groups.

Q: How long does it take to get up and running with the service?
A: Because Cobweb Exchange is browser-based, you don't have to install new software on users' computers. So your people can be up and running within a matter of hours.

Q: I have an office with 25 users with a leased line Internet connection of 64 Kbps. Will I need to upgrade my bandwidth to support the service?
A: Your current connection would be adequate. However, we would normally recommend increasing the bandwidth to 128 Kbps to ensure reasonable performance when handling large attachments and traffic peaks.

Q: My mobile users only have a slow modem for dial up access. Will it be fast enough?
A: Usually. Modems with data rates as low as 28000 bps still offer acceptable performance.

Q: Do I have to be connected to the Internet all the time that I'm reading my e-mail or using the service?
A: If you are using Outlook Web Access you will need to maintain an Internet connection whenever you use Cobweb Exchange. However, Outlook 2007 allows you to work off-line and then 'catch up' (resynchronise) when you next connect.

Q: Can I read my mail off-line?
A: Yes - but only when using Outlook 2007.

Q: Can I view my diary off-line?
A: Yes - but only when using Outlook 2007.

Q: Can I schedule meetings and automatically send invitations to others?
A: Yes, these features are then accessible using both Outlook 2007 and Outlook Web Access.

Q: Can I view someone else's calendar?
A: Yes with Outlook 2007 - you can view or even update other people's calendars - but only if they have given you permission to do so first.

Q: Can I protect my calendar so no one else can see it?
A: Yes. In fact, by default your calendar is only visible to you. Others can determine whether you are busy or free through the meeting scheduler, but details of what you are doing are not available to them.

Q: How much will Cobweb Exchange cost me in phone calls?
A: That largely depends on the type of Internet connection you have. Fixed cost connections are predictable while pay as you go services depend on the level of usage.

Q: Can I use anyone's PC to use the service?
A: Yes. Using Outlook Web Access, you can access the service from any computer with a browser and Internet access.

Q: If I'm away, can I access ALL aspects of the Cobweb Exchange service from a cyber café?
A: All core functionality can be accessed from a cyber café, although access to your personal task database is limited and some of the usability features available in Outlook 2007 are not available using Outlook Web Access.

Q: What if I forget my password?
A: Please contact your designated administrator who will have the tools to reset your password